Submitting a complaint

Submitting your complaint to the Complaints Committee

If you would like a decision regarding the validity of your complaint or if the other possibilities for submitting a complaint have not led to the result desired by you, you can submit a written complaint to the Maastricht UMC+ Complaints Committee.
The Complaints Committee deals with complaints in a formal, independent procedure involving a hearing, at which both parties are heard. Following the hearing, the Complaints Committee meets to consider the validity of your complaint and arrives at a decision.
You will receive a written notice of the decision after several weeks. The Complaints Official can provide you with more information about the procedure and help you draft your letter, if desired.

Send your letter to: Maastricht UMC+, attn. Klachtencommissie, Postbus 5800, NL-6202 AZ Maastricht. The Complaints Official will contact you.