Submitting a complaint

Referring to the Hospital Disputes Committee

If your complaint or claim has not been dealt with to your satisfaction, you can request a decision from the Hospital Disputes Committee. Maastricht UMC+ is affiliated to the Hospital Disputes Committee.
In principle, the Disputes Committee takes a decision within six months. The ruling is binding. The Disputes Committee is independent. In contrast to the Maastricht UMC+ Complaints Committee, the Disputes Committee can award damages of up to € 25,000. You can find more information about the Hospital Disputes Committee.

There are costs involved if the Disputes Committee has to deal with a complaint. Only in very special cases can you approach the Disputes Committee directly. You can read more about this too.